FAQs
Where do I find installation instructions?
Please review the How to Assemble page or watch the video on YouTube here.
What is the GraterEdge® Blade made of?
Each GraterEdge® Blade is made using high-quality plastic materials that includes a tin-plate steel cutting blade, silicone rubber feet and custom rubber box band.
Can I use the GraterEdge® Blade on all standard boxes of plastic wrap?
Yes, the GraterEdge® Blade works on all standard cutter boxes of plastic wrap used in the foodservice industry.
What comes with the GraterEdge® Blade?
Each GraterEdge® Blade comes with a reusable cutter, custom silicone rubber box band and 12 silicone rubber feet.
Can I replace and/or purchase more silicone rubber feet?
Yes, we sell replacement silicone rubber feet in sets of twelve.
Can the GraterEdge® Blade cut Aluminum Foil or Parchment Paper?
No, the GraterEdge® Blade is designed specifically for cutter boxes of plastic wrap sold to the foodservice industry.
What form of payment do you take?
We accept Visa, MasterCard, American Express and Discover.
Can you ship to a PO Box?
No, we use FedEx Ground shipping so we cannot ship to PO Boxes. We use street addresses only.
How will my order ship?
All orders are shipped Via FedEx Ground and require 2 to 7 business days for delivery. Up to 10 days during the busy holiday season.
FedEx Ground Shipments:
With the continued growth of online shopping, more and more packages are being delivered to businesses every day. With this increase in deliveries there has been an increase in missing packages which are mostly caused by package theft. The Allen Reed Company is not responsible for any shipment once the product leaves our fulfillment location and once FedEx has possession. If you are located in an area where packages may be at risk of being stolen, we encourage you to visit the FedEx website (www.fedex.com) with your tracking number. and use "Fedex Delivery Manager" to request or customize your delivery preferences, manage delivery times and/or locations.
Do you ship internationally?
No, we only ship domestic U.S., Alaska and Hawaii orders.
Do you refund shipping fees?
Shipping fees are non-refundable.
Return Policy and Refund Policy:
If you wish to return a product, you must first obtain a Return Merchandise Authorization (RMA) number from Customer Service by emailing us at customercare@allenreed.com. Acceptable reasons for refunds would be a product defect or it doesn’t satisfy your requirements and must be requested within 10 days of order receipt. Other than returns for confirmed product defects, no refund will be allowed for products opened and used by customer before returning. The RMA number is valid for 30 days from the issue date. Any package tracked and verified by Fedex as a lost package will be replaced by the company. Items purchased through distributors, 3rd party websites and other types of stores selling the GraterEdge® Blade may not be returned to grateredgeblade.com. Those returns must be returned through the original retail where the item was purchased. A GraterEdge® Blade order number is required for all returns and refunds. Refunds will be issued in the original form of payment for the price you paid for the product(s). We are unable to refund, exchange or provide items that were not directly purchased through grateredgeblade.com